Hi, I’m Sandra Perez — a heart-led Post-Sale Transformation Executive who helps organizations build what people can count on: clearer systems, stronger teams, and more consistent customer experiences.
I build what people can count on — stronger systems, clearer handoffs, and healthier post-sale organizations grounded in structure, strategy, and heart.
The Leader Behind the Results
Heart-led. Operationally sharp. Built for complexity.
Who I am
I’m a Post-Sale Transformation Executive with more than 20 years of experience leading Professional Services, Delivery Operations, Client Services, and post-sale transformation across SaaS, healthcare IT, cybersecurity, MSP, and enterprise environments.
I help organizations build what people can count on: clearer systems, stronger handoffs, healthier teams, and more consistent customer experiences. My work sits at the intersection of strategy and execution — where growth, structure, and trust either come together or break down.
How I Lead
I lead with structure, clarity, and heart. I believe strong systems reduce heroics, clear governance protects trust and margin, and the best leaders create accountability without stripping humanity out of the work.
My approach is both operational and human: align the moving parts, make the truth visible early, strengthen the handoffs, and build an environment where teams can perform without burning out
My Core Values
Clarity: People move faster when expectations are clear.Integrity: Do what is right, especially when it is uncomfortable.Accountability: Ownership creates momentum and trust.Empathy: Strong leadership can be people-first without going soft.Service: Great operations should support both the customer and the team.
Over the course of my career, I have led large-scale transformations, improved delivery performance, strengthened customer experience, and built operating models that scale. But more than anything, I’ve built a leadership style grounded in steadiness, truth, and execution — because real transformation is not just about improving a process. It is about changing what people can count on.
How We Can Work Together
Executive Leadership Roles
Available for VP, Head of, and COO-track opportunities leading Professional Services, Delivery Operations, Client Services, and broader post-sale transformation at scale.
Fractional or Interim Leadership
Short-term executive support for organizations navigating:
‣ Rapid growth or scale inflection points
‣ Leadership transitions
‣ Operational instability or performance drift
‣ Large-scale implementations or service complexity
‣ Integration and post-merger transformation
Strategic Transformation Engagements
Targeted engagements to assess, stabilize, and strengthen post-sale performance, including:
‣ Professional Services transformation
‣ Post-sale operating model design
‣ Delivery and onboarding optimization
‣ Customer journey and lifecycle alignment
‣ Governance, KPI, and operating cadence design
Advisory Leadership
Partnering with founders, CEOs, and senior leaders to:
‣ Build stronger post-sale functions from the ground up
‣ Improve clarity, accountability, and cross-functional alignment
‣ Strengthen leadership capability in growing organizations
‣ Prepare teams and operating models for scale
What I Deliver
‣ Predictable post-sale performance at scale
‣ Stronger systems, handoffs, and operating discipline
‣ Improved retention, margin, and delivery consistency
‣ Better alignment across customer-facing functions
‣ Calm, clear leadership in complex environments
Ready to Collaborate?
I’m open to executive leadership opportunities, strategic transformation roles, and select fractional engagements where growth has outpaced structure and post-sale performance needs stronger clarity, accountability, and trust.
If you’re building, scaling, stabilizing, or transforming a post-sale organization, I’d welcome the conversation.
Who I’m a great fit for:
High-growth SaaS, healthcare IT, MSP, and services organizations
Companies strengthening Professional Services, Delivery Operations, Client Services, or broader post-sale functions
Leadership teams preparing for their next stage of scale, integration, or transformation
If you’re looking for a leader who can strengthen delivery performance, operational clarity, and the customer experience without losing the human side of the work, I’d welcome the conversation.
How I Can Support Your Organization:
I help organizations navigating growth, restructuring, or operational change build stronger post-sale performance through clearer operating rhythm, healthier handoffs, better governance, and more consistent delivery and customer outcomes.
If your organization is entering a new stage of scale or needs stronger post-sale stability, I bring hands-on executive leadership that reduces friction, improves accountability, and helps teams perform with greater clarity and trust.
If that’s the kind of leadership you need, I’d be glad to connect.
A Career Built on Measurable Impact
Turning growth, complexity, and post-sale pressure into stronger performance, clearer execution, and results people can count on.
Across more than 20 years, I’ve led Professional Services, Delivery Operations, Client Services, and post-sale transformation work across SaaS, healthcare IT, cybersecurity, and managed services environments — building stronger systems, healthier teams, and measurable business outcomes.
Professional Services Transformation
Modernizing delivery frameworks, improving implementation velocity, and creating predictable, scalable PS organizations.
Example: Baxter International — Director, Professional Services
Led a $126M national Professional Services portfolio in a regulated healthcare environment
Improved delivery performance through stronger governance, resource alignment, and standardized execution frameworks
Reduced cycle time, improved backlog penetration, and strengthened customer satisfaction across complex implementations
Aligned Professional Services, Product, Engineering, and commercial teams around more consistent delivery outcomes
Built stronger operating discipline in HIPAA-, HITRUST-, and compliance-sensitive environments
Client Service Leadership
Owning the customer journey from onboarding through renewal, strengthening cross-functional alignment, and ensuring long-term customer outcomes.
TMW Systems — Sr. Director of Client Services
Led enterprise software implementations and client services operations for large national logistics organizations
Improved retention and customer experience through stronger onboarding, adoption, and service coordination
Strengthened handoffs across Sales, Professional Services, Customer Success, and Support
Created clearer executive visibility through standardized health, risk, and progress reporting
Served as a strategic partner to enterprise clients navigating complex, multi-phase rollouts
Operational Governance & Execution
Building operational clarity through rhythm, forecasting discipline, capacity modeling, and cross-functional alignment.
Cyderes (Fishtech Group) — Sr. Director, Global PMO
Led global delivery operations across the U.S. and EMEA supporting enterprise and federal clients
Reduced backlog by 31% in under nine months through forecasting improvements and resource realignment
Implemented stronger operating rhythm to improve accountability, predictability, and delivery visibility
Improved alignment across Sales, Engineering, SOC, and Delivery functions
Supported post-acquisition integration by consolidating teams, frameworks, and execution standards
Scaling Post-Sale Organizations
Scaling Customer Success, Professional Services, and Operations teams during periods of rapid growth, increased customer demand, or structural change.
DSM Technology Consultants (Acquired by THRIVE) — Director of Operations
Increased SLA adherence by 28% through operational redesign and workflow standardization
Unified processes across Professional Services, Support, Engineering, and broader customer-facing functions
Improved retention and service consistency through stronger escalation management and execution discipline
Directed onboarding and delivery for large-scale cloud and infrastructure migrations
Built a performance culture grounded in clarity, accountability, and stronger team alignment